Refund policy

Return & Refund Policy

Last Updated: [Insert Date]

Thank you for shopping with WizBuy (wizbuy.in). We strive to provide quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully.

1. Returns

We accept returns within 7 days of delivery under the following conditions:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase (order confirmation or receipt) is required.

Items that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Items purchased during sale or clearance
Customized or personalized products
Digital/downloadable products
Gift cards
Used, damaged, or altered items (not due to our error)

3. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Your order number
Clear photos of the item and packaging

We will review your request and arrange a replacement or refund if approved.

4. Refund Process

Once your return is received and inspected:

You will be notified via email regarding approval or rejection.
If approved, the refund will be processed to your original payment method within 5–7 business days.
Shipping charges (if any) are non-refundable unless the return is due to our error.

Please note that banks or payment providers may take additional time to reflect the refund.

5. Exchange Policy

We only replace items if they are defective, damaged, or incorrect. Exchanges are subject to product availability.

6. Return Shipping

Customers are responsible for return shipping costs unless the product is defective or incorrect.
We recommend using a trackable shipping service as we are not responsible for lost returns.